Frequently Asked Questions
- How can I check on my order?
- You may check on your order by sending your request by email to dsisales4@msn.com or by calling our office at 1-877-378-6212.
- How do I make a return?
- We ask that you first call our office at 1-877-378-6212 or send us an email to dsisales4@msn.com, to obtain a return authorization number. That number should be written on the outside of the return packaging. Include your full name, address, and phone number, and send to:
- Doricapa Sales, Inc.
- 5804 Babcock Rd. #333
- San Antonio, TX 78240
- What if I do not like the product that I have ordered?
- Please review our Return Policy posted on our website, as some products are non-returnable. Otherwise, returns must be done within 10 days of receipt of product; must be in their original packaging along with all parts, warranty, and instruction information; and must be unused. You are responsible for paying the return shipping charges.
- What if my order arrives and the packing materials are not damaged, yet the product does not work properly?
- If you receive a product that does not work properly, simply call our office or send us an email, and we will gladly pick up the product and issue you a refund or reship another product per your request.
- What if the wrong item was shipped to me?
- We will gladly have the product picked up at no cost to you, and issue a refund or reship the correct product as per your request. Call our office at 1-877-378-6212.
- Why do you have information about the purchase of Lift Chairs and Adjustable Beds posted under your Return Policy and also under your Terms and Conditions?
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These types of products are very costly to ship, and it is very important that our customers are aware of our policy concerning their purchase. If a chair or bed has been delivered, and it is obvious by visible inspection of the box, that there may be damage to the product, it is up to you to address the issue with the delivery company. You should refuse the shipment so the freight company will return the chair or bed back to the manufacturer. A new chair or bed would then be shipped to you.
If there is no visible damage to the box, and you later discover that there is concealed damage, again, this is an issue to take up with the carrier. It is very important that you keep all of your delivery receipts and packing slips and contact the carrier within the carrier's required time limit.
Please consult the warranty information sent with your chair or bed concerning any manufacturer's defects, and how to handle such issues.
If you have questions, please call our office at 1-877-378-6212.
- Are there any special or additional shipping charges?
- Some of our larger items may have optional delivery or set-up fees. We will contact you regarding those options. Products that are heavy or oversized, and large orders may require additional shipping charges. For Alaska and Hawaii, please note that an additional $5.00 will be added to the shipping rates listed.
- Do you have products other than those shown on your website?
- Yes, we have many products available. We invite you to call our office, and we will be glad to assist you.